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Review Survey Template
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| | BUSINESS CUSTOMER RELATIONSHIP SURVEY | | | 1. Customer contact is accessible when needed. | |
| 2. Customer is always right. | |
| 3. You company is a tool to measure customer satisfaction. | |
| 4. Your company requires you to move quickly in response to customer's need. | |
| 5. Your company responds effectively to customer's need. | |
| 6. Your company use customers' feedback to improve the quality of services and products. | |
| 7. Your company takes customer's complain seriously. | |
| 8. Is there a rewarding program for those who bring suggestion or valid complain regarding to company's products and services? | |
| 9. Your company seeks customer's feedback and suggestion. | |
| 10. Each employee is held responsible for not meeting customer's satisfaction standard. | |
| 11. Your company has a tool to keep track of all customers' complains, feedbacks and suggestions. | |
| 12. Your company has a ticket support system to manage all customer's tech suppport? | |
| 13. Your company maintain high ethical standards in its dealings with customers. | |
| 14. My company requires me to follow-up on customer complaints. | |
| 15. Your company sends out customer satisfaction survey as a follow-up. | |
| 16. Your company provides high quality service, equal to or higher than most, to customers than other companies in the same industry. | |
| 17. Your company has a program in place to train employees meeting customers' requirements and standards. | |
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