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Review Survey Template  
HOTEL STAY CUSTOMER SATISFACTION FEEDBACK SURVEY
Thank you for taking the time to tell us about your stay at our hotel [ name of hotel].

The survey should take 5-10 minutes to complete.
1. On this hotel stay, how satisfied were you with:
Extremely Satisfied?Satisfied?NeutralDissatisfiedExtremely Dissatisfied
Your OVERALL EXPERIENCE as a guest?
Quality of SERVICE overall?
Quality of ACCOMMODATIONS overall?
2. What was the primary purpose of this stay?
3. How many children under 18 years of age were in your room?
1
2
3
4 +
4. Please rate the VALUE that you received for the price paid. Was it...
Excellent
Good
Average
Fair
Poor
5. How likely would you be to recommend this hotel to someone else, if they were to require a hotel in this area in the future?
Definitely would
Prabably would
Maybe
Probably would not
Definitely would not
6. How likely would you be to stay at this hotel again if you were to return to this area for BUSINESS purposes?
Definitely would
Prabably would
Maybe
Probably would not
Definitely would not
7. How satisfied were you with the PRE-ARRIVAL/ARRIVAL experience?
Extremely Satisfied?Satisfied?NeutralDissatisfiedExtremely Dissatisfied
Your OVERALL EXPERIENCE as a guest?
Accuracy of reservation
Appearance of hotel
Appearance of lobby
Speed of check-in process
Helpfulness of front desk staff
8. How satisfied were you with the GUEST ROOM experience?
Extremely Satisfied?Satisfied?NeutralDissatisfiedExtremely Dissatisfied
Quality of GUEST ROOM overall
Cleanliness of guest room
Décor/furnishing of guest room
Comfort of bed
Lighting of guest room
Quietness of guest room
Ability to control room temperature
Ability to work in room
Cleanliness of bathroom
Bath/shower water pressure
Bath/shower drainage
Quality of bathroom amenities
Room smell
9. How satisfied were you with HOTEL SERVICES?
Extremely Satisfied?Satisfied?NeutralDissatisfiedExtremely Dissatisfied
Quality of HOTEL SERVICES overall
Accuracy of wake-up call
Voice mail/message/fax delivery
Knowledge of front desk staff
Helpfulness of front desk staff
Hotel security/safety
Ability to control room temperature
Ability to work in room
Cleanliness of bathroom
Bath/shower water pressure
Bath/shower drainage
Quality of bathroom amenities
Room smell
10. Was a free continental breakfast offered?
Yes
No
11. How satisfied were you with HOTEL SERVICES?
Extremely Satisfied?Satisfied?NeutralDissatisfiedExtremely Dissatisfied
Overall satisfaction with FOOD & BEVERAGE
Presentation of the free Breakfast
Quality of the free Breakfast
12. How satisfied were you with the DEPARTURE experience?
Extremely Satisfied?Satisfied?NeutralDissatisfiedExtremely Dissatisfied
Overall satisfaction with DEPARTURE experience
Speed of check-out process at front desk
Accuracy of billing
Helpfulness of front desk staff
13. Did you experience any problems during your stay at this hotel?
Yes
No
14. Which of the following you like best?
Front Desk Service
Check Out Desk Service
Cleaning Service
Food Service
Entertainment Service
Transportation Service
Food Service
15. Which of the following you like least?
Front Desk Service
Check Out Desk Service
Cleaning Service
Food Service
Entertainment Service
Transportation Service
Food Service
16. Do you have any additional comments about your hotel stay that would be helpful to the hotel management or staff?
17. If you were planning a Personal/pleasure trip to a new location, how likely would you be to stay at each of the following hotels? (Assuming that they were all available at that location)
Definitely wouldProbably wouldMaybe wouldProbably would notDefinitely would not
Holiday Inc.
Motel 8
Motel 6
Best Western
Hilton
Ramada Inc.
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