[COMPANY] Customer Relationship Survey

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Review Survey Template

[COMPANY] CUSTOMER RELATIONSHIP SURVEY

1. Sales/Account Management - On a scale of 1 to 10, where 1 is Unacceptable and 10 is Outstanding, please rate [COMPANY]’s Sales/Account Management on the following:

	1	2	3	4	5	6	7	8	9	10
[COMPANY] solutions knowledge
Courtesy and professionalism
Understands your unique business needs
Responsive to your inquiries and requests for proposal
Frequency of communications
Communication of [COMPANY]’s future direction
Proactively informs you about other [COMPANY] solutions

2. Please rate your overall satisfaction with [COMPANY]’s Sales/Account Management using a scale of 1 to 10, where 1 is Very Dissatisfied and 10 is Very Satisfied:

	1	2	3	4	5	6	7	8	9	10
Overall

3. What one action could [COMPANY] take to improve your satisfaction with sales/account management?

4. Contracts/Order Processing/Invoicing - On a scale of 1 to 10, where 1 is Unacceptable and 10 is Outstanding, please rate [COMPANY]’s Order Processing on the following:

	1	2	3	4	5	6	7	8	9	10
Responsive to your inquiries
Efficient contract negotiation
Courtesy and professionalism
Ease of placing order
Product fulfillment
Accuracy of invoice (based on quote/contract)

5. Please rate your overall satisfaction with [COMPANY]’s Order Processing using a scale of 1 to 10, where 1 is Very Dissatisfied and 10 is Very Satisfied

	1	2	3	4	5	6	7	8	9	10
Overall


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